This is Trust
We all know the importance of trust. Can you imagine trying to build your online coaching business without it? While it takes time to build, it can vanish in an instant and leave you open to bad business and being played (no kidding).
Think about it, trust is the core of everything in life: business, love, your environment, communication, actions, everything.
Now is the time, if you haven’t before, to really take this trust issue in your business seriously and improve your business relationships with your clients. Let’s take out the “trust-o-meter” and up our rankings.
Trust can make or break your online coaching business.
These tips make good relationships with your clients and help to erase any mistakes you may have made.
Empathize and be understanding. Look for common ground and use that foundation to build trust.
Be open and honest. Be yourself and share your true viewpoints, always remembering to respect others’ opinions.
Be genuine. Show people that you care about them. (Believe me; people know when you are genuine.)
Respect. Respect. Respect. Got it? First respect yourself and treat others the way you would like to be treated. Making your clients feel guilty or blaming them will get you nowhere.
Listen to your clients. Paying keen attention to what your client says and showing understanding quickly builds trust.
Keep everyone’s best interests in focus. Unselfishness will ensure everyone achieves.
Reliability. Do what you say you will do, when you say you will do – even if you don’t want to.
Unfulfilled promises are a big no-no. These make holes in your boat, which leads to…you know the deal.
These principles are totally applicable to your online coaching business.
Remember to follow through with all your promises to your clients. Whenever you truly cannot source what you promised at least let them know you actually tried. Wouldn’t you appreciate that?
We are humans and sometimes make mistakes. Owning it makes you Trust-able.
Even the best of coaches can sometimes mistakenly refer an unsuitable product. So how do you handle this? Tell the client just that. It was an honest mistake. Believe it or not, this will help to build trust and demonstrate good business practice.
People would rather hear that you are human, see that you are flawed, because then, and only then, can they relate to you.
If you really want the top-of-the-line coaching business you’ve always dreamed of then don’t hesitate to build client relations on honesty, trust and integrity. This should not be every now and then, but every single interaction.
Much love & admiration,
P.S. Meet Me on the Sofa, let’s chat about building your coaching business online, share comments below and I’ll get back to you right away!
You don't understand technology as well as you'd like, but your coaching business needs it. Creating secretly wonderful connections between people & technology is the cat's pajamas and I like it. I connect, so you can BE brilliant.